HomeBusinessAmerican Airlines eliminates 321 DFW positions in customer support reorg

American Airlines eliminates 321 DFW positions in customer support reorg

Published on

spot_img


American Airlines says they’re eliminating the positions of more than 320 workers in North Texas as part of a reconfiguration of its customer service team.

The reorganization, the Fort Worth-based airline said, will “provide an even higher level of support in the future” to travelers.

“Today, we announced updates to our contact center organization that will help us better serve our customers. As part of these updates, we are creating a new Customer Success team that will be dedicated to providing more convenient, elevated support to American Airlines customers with some of their most complex travel needs,” the airline said in a statement.

The Dallas Morning News said that another 335 workers in Phoenix will also be impacted by the reconfiguration. The paper reported the Customer Success team will now be made up of 135 employees.

The airline said the employees whose positions were eliminated were not represented by a union and that they are able to apply for more than 800 current job openings with the company, including those on the reconfigured Customer Success team.

American Airlines said employees who do not find employment elsewhere in the company or are eligible to retire will be offered severance payment. If the employee wants to look at jobs outside of the company, American said they’ll provide outplacement support.

The airline said customer team members will remain working and be paid through March 30.



Source link

Latest articles

Victim slain in El Cajon dental office shooting ID’d as 28-year-old dentist

San Diego County officials on Friday released the identification of the man killed...

Ivanka Trump wears shiny sari to Ambani pre-wedding event

Angle down icon An icon...

2024 Women’s Pac-12 Championships: Day 3 Finals Live Recap

2024 WOMEN’S PAC-12 CHAMPIONSHIPS Day 3 Ups/Mids/Downs Stanford has the most A-finalists on Friday night,...

Young & Restless Showdown: A Twist to Give the Newmans Whiplash — Plus, Tucker *and* Danny Take the Bait

Credit: CBS screenshotYoung & Restless episodes that don’t feature the Newmans/Jordan storyline...

More like this

Victim slain in El Cajon dental office shooting ID’d as 28-year-old dentist

San Diego County officials on Friday released the identification of the man killed...

Ivanka Trump wears shiny sari to Ambani pre-wedding event

Angle down icon An icon...

2024 Women’s Pac-12 Championships: Day 3 Finals Live Recap

2024 WOMEN’S PAC-12 CHAMPIONSHIPS Day 3 Ups/Mids/Downs Stanford has the most A-finalists on Friday night,...